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Programme Overview

    What is LumiHealth? Who is eligible to join the programme?

    LumiHealth is a partnership on a health initiative between the government of Singapore and Apple. It is designed by Singapore’s Health Promotion Board (HPB) in conjunction with Apple as part of the country’s Smart Nation initiative.

    LumiHealth is a free, personalised health programme to encourage the adoption of healthy habits through curated health Quests of your choice, activity coaching, and incentives using the Apple Watch.

    Singapore residents with a Singpass account and aged 15 years or older are eligible to participate in LumiHealth.

    By completing challenges and surveys, participants can earn rewards of HPB eVouchers.

    If you choose to participate in LumiHealth, you will not be able to participate in National Steps Challenge™.

    Participants will need an Apple Watch paired to an iPhone running iOS 16 or higher in order to use the LumiHealth app and participate in the programme.

    Why do I need to sign up with my Apple ID?

    Sign in with Apple is built from the ground up to respect your privacy and keep you in control of your personal information. It’s a fast, easy, and more private way to sign in to third-party apps and websites using the Apple ID that you already have. You will be requested to use your Apple ID to enrol in the Programme. Your Apple ID will be sent to Apple to verify your identity. Because of this, Apple will know you are signing into the LumiHealth app, and will therefore be informed of your participation in the Programme. However, your Apple ID will only be used for log in and continued authentication purposes and will not be linked with your other LumiHealth Programme Data.

    Visit  Apple Support page to learn more about Sign in with Apple.

    Can participants of National Steps Challenge™ join LumiHealth?

    If you sign up for LumiHealth while being a participant of National Steps Challenge™ (NSC), you will be automatically withdrawn from NSC. Any rewards that were earned prior to joining LumiHealth will still be available for redemption via the Healthy 365 app, but you will not be able to earn any additional rewards from NSC.

    What kinds of benefits can I expect for myself?

    When it comes to how much we move, what we eat, the quality of our sleep, and our mental wellbeing, even small changes can have a lasting impact on our health. 

    The LumiHealth app, designed with user privacy and security at its core, is created in collaboration with a team of physicians and public health experts. 

    With LumiHealth, you’ll have fun trying new things that can lead to a healthier lifestyle. We'll help you find the changes that work for you — and help you to keep doing them.

    Plus, you'll be reminded to go for recommended health screenings and vaccinations to help you stay on top of managing your health. And you can earn rewards while doing it. 

    How long does the programme last?

    LumiHealth is an ongoing programme, so you can continue to use LumiHealth to form new healthy behaviours and learn some new skills to support you on your health journey. At the same time, you can continue to enjoy all the features of your Apple Watch to help you stay active. 

Getting Started

    What do I need to do to participate in the programme?

    To participate in the programme, you'll need your Singpass login and an Apple Watch paired to an iPhone running iOS 16 or higher. LumiHealth works best with Apple Watch Series 3 and later. 

    You’ll need to complete the enrolment process in the new LumiHealth app, which requires your Singpass login.

    Once your Apple Watch is paired with your iPhone, be sure to share your Apple Health data with LumiHealth. Then you’ll be able to use all the features of the LumiHealth app and start participating in Quests to help you reach your health goals.

    Don’t have an Apple Watch? See ‘Why do I need an Apple Watch’ for details.

    See also  ‘What are Quests? Why are they important?.’ 

Apple Watch

    How do I get my own Apple Watch?

    You could be eligible to get a $40 Apple Store Gift Card when you purchase and then pick up Apple Watch at an Apple Retail Store in Singapore. Terms and conditions apply.

    Learn more about the Rewards ↗︎  

    You may visit www.apple.com/sg/watch, any Apple Retail Store, an Apple Premium Reseller, or an Apple Authorised Reseller if you wish to purchase an Apple Watch.

    I don’t have an Apple Watch, but I do have a smart watch/fitness tracker that is compatible with HealthKit. Can I participate in LumiHealth?

    No. LumiHealth works only with Apple Watch. The programme is designed to take advantage of Apple Watch health features to provide a personalised experience.

    What series Apple Watch works with LumiHealth?

    LumiHealth works best with any series Apple Watch running watchOS 4.3 or higher, paired with an iPhone running iOS 16 or higher.

    How do I pair my Apple Watch with my iPhone?

    Visit Apple Support to learn how to set up your new Apple Watch with your iPhone. 

    How often should I wear my Apple Watch?

    Try to wear your Apple Watch every day, snug on your wrist.

    What happens if I get a new Apple Watch or iPhone during the course of the programme?

    Getting a new Apple Watch or iPhone will not affect your points or participation in LumiHealth.

    If you get a new Apple Watch, set it up as you normally would, making sure to pair it with the iPhone that has the LumiHealth app. 

    If you get a new iPhone, restore your new device with an iCloud backup to ensure your LumiHealth programme progress is transferred to your new device. Visit Apple Support to learn how to do an iCloud backup and how to restore your new iPhone from an iCloud backup. 

Points, Coins and Rewards

    How do HPB eVouchers work? What HPB eVouchers are available?

    HPB eVouchers are electronic vouchers issued in Singapore currency, available in denominations of $5 and $10. HPB eVouchers are non-transferrable, and can’t be exchanged for cash, wholly or partly for cash, coins, points and/or any other rewards.

    You can use your HPB eVouchers at merchants across Singapore. 
    See all participating merchants

    You can only use an HPB eVoucher once in single transaction. Any unused amount from the eVoucher will be forfeited. 

    For larger purchases, you can use multiple eVouchers in a single transaction. 

    Screenshots of HPB eVouchers will not be accepted. 

    Do not activate your eVoucher until you are in front of the cashier. Once the eVoucher is activated at the merchant, you'll have 120 seconds to have it scanned.

    For full details pertaining to the use and redemption of HPB eVouchers, read the HPB Loyalty Programme HPB Loyalty Programme Terms of Use.

    What happens when there's a successful redemption?

    When you successfully redeem your coins for HPB eVouchers, the HPB eVoucher will be available for you to use in the Active section of your wallet. You have 90 days to spend the HPB eVoucher before it expires. 

    Do not activate your HPB eVoucher until you are in front of a cashier and ready to spend it. Once activated, you’ll have 120 seconds to have it scanned.

    Can I exchange my HPB eVouchers for cash?

    No, HPB eVouchers cannot be exchanged for cash.

    Where can I see the terms of use for HPB eVouchers?

    For full details pertaining to the use and redemption of HPB eVouchers, read the HPB Loyalty Programme Terms of Use.

    How do I exchange HPB eVouchers for printed mall vouchers?

    HPB eVouchers can be accepted at participating merchant outlets and shopping malls. To exchange HPB eVouchers for printed mall vouchers in denominations of $5 and $10, please approach the respective malls’ Customer Service Counters or Concierge. For a list of participating merchant outlets and shopping malls, please see the list of merchants.

    Mall vouchers can only be redeemed using HPB eVouchers in $5 and $10 denominations. Using cash to make up the difference may be allowed, subject to the Terms & Conditions of the respective malls.
     

    What happens to my coins and HPB eVouchers if I withdraw from the new LumiHealth app?

    You will need to redeem your coins and/or use your HPB eVouchers at the participating merchants before they expire or before you withdraw, whichever comes first. You won’t be able to do this after you withdraw. 

Settings & Privacy

    Why is Apple asking me to share my LumiHealth data?

    If you choose to share your LumiHealth data with Apple, it helps Apple design more customised experiences for you and improve on the LumiHealth app.

    If you choose to share your Programme data with Apple, any direct identifiers (such as your name, email or registered address, SingPass ID, or full date of birth,) will be removed and replaced with a random, unique code before such data is shared with Apple. Your coded Programme data will never be combined with any other data that Apple may have about you and will never be used to re-identify you. Sharing your coded Programme data with Apple is voluntary and not required to participate.

    However, even if you do not opt-in to share your Programme data, certain App Engagement and Usage Data will still be collected as described in the Programme Participation Agreement.
     

    What data is being collected? How is it being kept secure?

    To create a more personalised programme and experience, you'll be asked to share different kinds of data and information. This will include information you will enter in the LumiHealth app (e.g., responses to surveys, goals you set, rewards redeemed) and data from your iPhone and Apple Watch (e.g., heart rate, calories, workouts). In addition, your Apple ID and your Singpass ID will be used to verify your identity.

    All of your health data is encrypted on your device, in transit, and on our servers, where it will be stored in a highly secured environment.

    You can read more about the data collected in your Programme Participation Agreement. You can also review data you have agreed to share in your Profile in the LumiHealth App.

    Is my data in the app identifiable? Who is my data shared with?

    We take your privacy seriously and have put in place privacy and security measures to protect your data.

    Evidation Health, the programme operations partner, will receive the data. Direct identifiers, such as your name and email address, will be removed and a code that is random and unique to you will be connected to your data. Then, the coded data will be shared with Health Promotion Board (HPB). 

    Apple will only have access to LumiHealth App Engagement and Usage Data, as described in the Programme Participation Agreement, unless you separately opt-in to to also share your coded Programme data with Apple so that Apple can help design more customised experiences and actions that are more tailored for you. Sharing your coded Programme data with Apple is voluntary and not required to participate.

    Both HPB and Apple may also share your data and coded data with third parties that provide services for the LumiHealth programme. 

    If you contact LumiHealth Support because you are experiencing a technical issue related to your Apple Watch or iPhone, LumiHealth Support may ask you if you want to be transferred to AppleCare for additional support. If you consent, you will be transferred to help address your technical question(s) and Apple may have access to certain information that directly identifies you. Information received by AppleCare is stored separately from your other data received by Apple as part of the LumiHealth programme.

    You can find more details about the use and sharing of your data in the Privacy Policy and Programme Participation Agreement.

    How can I stop sharing my data with Apple?

    To stop sharing coded Programme data with Apple that you opted into providing, go to Privacy and permissions in your LumiHealth Profile, and toggle off Share data with Apple.

    If you choose to stop sharing your data with Apple, new programme data will stop being shared. Please refer to your Programme Participation Agreement for the specific time frame for stoppage of programme data collection. Any data already collected will continue to be stored and used as described in your Programme Participation Agreement under which the data was collected. 

    After you stop sharing your data with Apple, your individual programme data will not be accessible by Apple. However, as described above and in the Programme Participation Agreement, Apple will still collect LumiHealth app engagement and usage data and your data will still be shared with LumiHealth and the programme operations partner, Evidation.

    See also 'What data is being collected? How is it being kept secure?' and ‘Is my data in the app identifiable? Who is my data shared with?’
     

    How do I withdraw from LumiHealth and deactivate my account?

    If you’d like to withdraw from LumiHealth, go to ‘Programme’ in your LumiHealth Profile, and tap ‘Withdraw from LumiHealth’. Please refer to your Programme Participation Agreement for the specific time frame for stoppage of programme data collection. Any data already collected will continue to be stored and used as described in your Programme Participation Agreement under which the data was collected.

    Be sure to redeem your coins and use your HPB eVouchers before you withdraw, if applicable. You won’t be able to do this after you withdraw.

    Once you withdraw from LumiHealth, you can’t sign up for it again.

    What happens when I withdraw from LumiHealth? Can I join again?

    If you join the new LumiHealth app and then withdraw, you will not be able to sign up for the programme again. 

    If you’ve withdrawn from an earlier version of the LumiHealth app, you are eligible to sign up for the new LumiHealth app.
     

End of Programme

    What happens if I withdraw from LumiHealth?

    If you withdraw from LumiHealth, you won't be able to sign up again. Be sure to redeem your coins and use your HPB eVouchers before you withdraw.

    After you withdraw, we'll stop collecting all new data. Please refer to your Programme Participation Agreement for the specific time frame for stoppage of programme data collection.

    Any data already collected will continue to be stored and used as described in your Programme Participation Agreement under which the data was collected.

    Any plans for those who have withdrawn and would like to sign up again?

    Unfortunately, you won’t be able to sign up again for LumiHealth. We do encourage you to explore other health programmes at https://www.healthhub.sg/programmes.