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Programme Overview

    What is LumiHealth? Who is eligible to join the programme?

    LumiHealth is a partnership on a health initiative between the government of Singapore and Apple. It is designed by Singapore’s Health Promotion Board (HPB) in conjunction with Apple as part of the country’s Smart Nation initiative.

    LumiHealth is a free health programme to encourage the adoption of healthy habits through weekly challenges, health Quests of your choice, activity coaching, and incentives using the Apple Watch and/or iPhone.

    Singapore residents with a valid Singpass account and aged 15 years or older are eligible to participate in LumiHealth.

    By completing challenges and surveys, participants can earn rewards of HPB eVouchers.

    If you choose to participate in LumiHealth, you will not be able to participate in any or all of the following named Challenges/Programmes offered through Healthy 365: Steps, Moderate to Vigorous Physical Activity (MVPA) and Sleep Challenges, and the Age Strong Programme.

    Participants will need an iPhone running on one of the two most recent iOS versions in order to use the LumiHealth app and participate in the Programme. You do not need an Apple Watch to participate, but if you choose to use it as part of the Programme, you will need an Apple Watch running on one of the two most recent watchOS versions.

    To get the best experience with the Programme, we recommend using the latest version of iOS. If you're participating with an Apple Watch, make sure you also have the latest version of watchOS to get the best experience. Some experiences including without limitation certain activities, challenges, and/or Quests are only available on the latest software version.

    Visit Apple Support to learn about the latest software updates.

    Why do I need to sign up with my Apple ID?

    Sign in with Apple provides a secure, reliable mechanism to authenticate each user. Sign in with Apple is built from the ground up to respect your privacy and keep you in control of your personal information. It’s a fast, easy, and more private way to sign in to third-party apps and websites using the Apple ID that you already have. You will be requested to use your Apple ID to enrol in the Programme. Your Apple ID will be sent to Apple to verify your identity. Because of this, Apple will know you are signing into the LumiHealth app, and will therefore be informed of your participation in the Programme. However, your Apple ID will only be used for log in and continued authentication purposes and will not be linked with your other Programme Data.

    Visit Apple Support page to learn more about Sign in with Apple.

    For the best experience, do not change the email address associated with your Apple ID after signing up. Do not sign up for the Programme with a shared Apple ID.

    Can participants of Healthy 365 Programmes/Challenges join LumiHealth?

    If you sign up for LumiHealth while being a participant of any or all of the following named Challenges/Programme offered through Healthy 365: Steps, Moderate to Vigorous Physical Activity (MVPA) and Sleep Challenges, and the Age Strong Programme, you will be automatically withdrawn from these Challenges/Programme and notified by HPB through the Healthy 365 App.

    Any rewards that were earned prior to joining LumiHealth will still be available for redemption via the Healthy 365 app, but you will not be able to earn any additional rewards from the Healthy 365 Programmes/Challenges from which you were withdrawn.

    What kinds of benefits can I expect for myself?

    When it comes to how much we move, what we eat, the quality of our sleep, and our mental wellbeing, even small changes can have a lasting impact on our health. 

    The LumiHealth app, designed with user privacy and security at its core, is created in collaboration with a team of physicians and public health experts. 

    With LumiHealth, you’ll have fun trying new things that can lead to a healthier lifestyle. Lumihealth will help you find the changes that work for you — and help you to keep doing them.

    Plus, you'll be reminded to go for recommended health screenings and vaccinations to help you stay on top of managing your health. And you can earn rewards while doing it. 

    What do I need to do to participate in the Programme?

    To participate in the Programme, you'll need an iPhone running on one of the two most recent iOS versions.. 

    You do not need an Apple Watch to participate, but if you choose to use it as part of the Programme, you will need an Apple Watch running on one of the two most recent watchOS versions. 

    To get the best experience with the Programme, we recommend using the latest version of iOS. If you're participating with an Apple Watch, make sure you also have the latest version of watchOS. Some activities, challenges, and Quests are only available on the latest software versions.

    Visit Apple Support to learn about the latest software updates.

    While you do not need an Apple Watch to participate in the Programme, there are certain limitations with iPhone-only participation. If you participate using just an iPhone, you will not be able to participate in the full LumiHealth experience — including, without limitation, certain activities, challenges, and Quests. Some of the experiences that are available for iPhone-only participation may provide less points, coins, and rewards as compared to the same experience with Apple Watch. While you may switch from participating with just an iPhone to participating with an Apple Watch at any time, you will not be able to switch to iPhone-only from Apple Watch participation.

    You’ll need to first download the LumiHealth app from the [App Store](add in 4.0 link) on your iPhone and complete the enrolment process, which requires your Singpass login.

    Once you sign up for the Programme, you will have the option to share your Apple Health data with LumiHealth. Sharing your Apple Health data with LumiHealth will make you eligible to use additional features in the LumiHealth app and start participating in challenges and Quests to help you reach your health goals.

    How long does the programme last?

    LumiHealth is an ongoing programme, so you can continue to use LumiHealth to form new healthy behaviours and learn some new skills to support you on your health journey. At the same time, you can continue to enjoy all the features of your Apple Watch and/or iPhone to help you stay active. 

Getting Started

    What do I need to do to participate in the programme?

    To participate in the Programme, you'll need an iPhone running on one of the two most recent iOS versions.. 

    You do not need an Apple Watch to participate, but if you choose to use it as part of the Programme, you will need an Apple Watch running on one of the two most recent watchOS versions. 

    To get the best experience with the Programme, we recommend using the latest version of iOS. If you're participating with an Apple Watch, make sure you also have the latest version of watchOS. Some activities, challenges, and Quests are only available on the latest software versions.

    Visit Apple Support to learn about the latest software updates.

    While you do not need an Apple Watch to participate in the Programme, there are certain limitations with iPhone-only participation. If you participate using just an iPhone, you will not be able to participate in the full LumiHealth experience — including, without limitation, certain activities, challenges, and Quests. Some of the experiences that are available for iPhone-only participation may provide less points, coins, and rewards as compared to the same experience with Apple Watch. While you may switch from participating with just an iPhone to participating with an Apple Watch at any time, you will not be able to switch to iPhone-only from Apple Watch participation.

    You’ll need to first download the LumiHealth app from the App store on your iPhone and complete the enrolment process, which requires your Singpass login.

    Once you sign up for the Programme, you will have the option to share your Apple Health data with LumiHealth. Sharing your Apple Health data with LumiHealth will make you eligible to use additional features in the LumiHealth app and start participating in challenges and Quests to help you reach your health goals.

Apple Watch

    Do I need an Apple Watch to participate in the Programmme?

    No, an Apple Watch is not required to participate in LumiHealth.

    If you participate with an Apple Watch, you’ll have access to more challenges and Quests.

    You could be eligible to get a $40 Apple Store Gift Card when you purchase and then pick up Apple Watch at an Apple Retail Store in Singapore. Terms and conditions apply.

    Visit this page to learn more ↗︎  

    When you use LumiHealth with your Apple Watch, you can earn rewards for completing challenges — like experimenting with your workout routine, practising mindfulness, or working to improve your sleep routine.

    Apple Watch will also track how much you move, stand, and exercise each day. Based on this information, you'll receive an activity goal every week as part of your activity challenge. In addition, the Mindfulness app on your Apple Watch helps you to practise mindful breathing; this feature will be used in some challenges too.

    Learn how to set up your new Apple Watch with your iPhone↗︎  

    Can I join LumiHealth with just an iPhone and pair an Apple Watch later?

    Yes, you can!

    When you participate in LumiHealth with an Apple Watch, you’ll have access to more challenges and Quests.

    While you do not need an Apple Watch to participate in the Programme there are certain limitations with iPhone-only participation. If you participate using just an iPhone, you will not be able to participate in the full LumiHealth experience — including, without limitation, certain activities, challenges, and Quests. Some of the experiences that are available for iPhone-only participation may provide less points, coins, and rewards as compared to the same experience with Apple Watch.

    While you may switch from participating with just an iPhone to participating with an Apple Watch at any time, you will not be able to switch to iPhone-only from Apple Watch participation.

    How do I get my own Apple Watch?

    You could be eligible to get a $40 Apple Store Gift Card when you purchase and then pick up Apple Watch at an Apple Retail Store in Singapore. Terms and conditions apply.

    Visit this page to learn more ↗︎  

    You may visit www.apple.com/sg/watch, any Apple Retail Store, or an Apple Authorised Reseller if you wish to purchase an Apple Watch.

    I don’t have an Apple Watch, but I do have a smart watch/fitness tracker that is compatible with HealthKit. Can I participate in LumiHealth?

    You can participate in LumiHealth with your iPhone, but your smart watch/fitness tracker will not work with LumiHealth. You will not be able to participate in some challenges and Quests that are only available if you have paired an Apple Watch with an iPhone

    What series Apple Watch works with LumiHealth?

    LumiHealth works with any series Apple Watch running on one of the two most recent watchOS versions, paired with an iPhone running on one of the two most recent iOS versions.

    The latest version of iOS and the latest version of watchOS is recommended to get the best Programme experience. Some experiences including without limitation certain activities, challenges and/or Quests are available only on the latest software version.

    Visit Apple Support to learn about the latest software updates.

    How do I pair my Apple Watch with my iPhone?

    Visit Apple Support to learn how to set up your new Apple Watch with your iPhone. 

    How often should I wear my Apple Watch?

    Aim to wear your Apple Watch every day, snug on your wrist.

    What happens if I get a new Apple Watch or iPhone during the course of the programme?

    Getting a new Apple Watch or iPhone will not affect your points or participation in LumiHealth.

    If you get a new Apple Watch, set it up as you normally would, making sure to pair it with the iPhone that has the LumiHealth app. 

    If you get a new iPhone, restore your new device with an iCloud backup to ensure your LumiHealth programme progress is transferred to your new device. Visit Apple Support to learn how to do an iCloud backup and how to restore your new iPhone from an iCloud backup. 

Quests

    What are Quests? Why are they important?

    Quests are multi-week adventures designed in collaboration with health experts that may help you achieve your health goals. Each Quest can help you turn big goals into simple, everyday actions that can make it easier to take care of yourself..

    How do Quests work?

    Quests vary in length, and you can only do one at a time. Each week in a Quest you’ll complete specific healthy actions — from workout challenges to mindfulness challenges and more — to help you make progress towards your health goals. You’ll also receive expert-backed tips and insights on the Quest’s theme..

    What is the LumiRing and how do coins and trophies work?

    Each week, you’ll need to earn a specific number of points. The LumiRing tracks the points you earn by completing specific actions throughout the week. As you accumulate points and move along the ring, you can earn coins. The centre of the LumiRing counts down how many points you need to reach your next batch of coins..

    To earn all the LumiRing coins available to you and win the week, you must complete all of the actions applicable to your challenges..

    Coins

    The LumiRing helps you stay on track to win the week. As you earn points, you’ll make progress on closing the LumiRing and earn coins along the way. You can tap on an upcoming reward to see how many coins it’s worth. If you fall behind, no sweat. Each day is a new chance to make progress. You can also earn coins for completing your Activity challenge and reading your health reminders.

    Trophies

    Earn enough points to close your LumiRing before the week ends and you’ll win the week.

    For most Quests, trophies are awarded at the end of the Quest when you close your LumiRing for at least one week during the Quest.

    For the Get to Bed on Time, Daily Gratitude, and Get Walking Quests, trophies are awarded at the end of the Quest when you complete the required actions a set number of times, no matter how often you close your LumiRing.

    What types of Quests can I expect?

    Quests are designed to help you work towards specific health or wellness goals.

    While each Quest has a particular focus, the challenges within Quests may touch on more than one area of your health. For example, a Quest focused on stress reduction might include a workout challenge. This is because exercise has been found to help alleviate stress and improve mental wellbeing. 

    Do I have to do a Quest?

    No. If you’re not participating in a Quest, you can still earn rewards and take action to help improve your health. Each week, you can try a different challenge to help you explore new healthy actions.

    There’s also your weekly Activity ring and workout challenges. Plus, health reminders for important screenings and vaccinations..

    Do I need an Apple Watch to do a Quest

    No. For some Quests and challenges, all you need is an iPhone running on one of the two most recent iOS versions to participate.

    However, without an Apple Watch you will not be able to participate in the full LumiHealth experience — including, without limitation, certain activities, challenges, and Quests. These Quests will appear as locked when you participate in the iPhone-only experience.

    Some of the experiences that are available for iPhone-only participation may provide less points, coins, and rewards as compared to the same experience with Apple Watch.

    While you may switch from participating with iPhone-only to participating with an Apple Watch at any time, you will not be able to switch from Apple Watch participation to iPhone-only.

    Can I do more than one Quest at a time?

    No. You can only participate in one Quest at a time to help you make consistent progress in one area.

    What if I don’t like a challenge within my Quest?

    Some challenges may include actions that are new to you or that push you outside of your comfort zone.

    If you’re hesitant but able, try to embrace the chance to do something different. 

    If you’re unable to do a particular challenge action one day, try to focus on the other challenges in your Quest so you can keep making progress on your health goal. Aim for consistency over perfection!

    If you decide a Quest just isn’t for you, you can leave it at any time. Just visit the Quests tab and tap on your current Quest. Then, select Leave Quest. You’ll keep any coins you’ve earned so far. If you do the Quest again, you’ll start over from Week 1.

    Please note that if you leave a Quest and start a new Quest in the same week, you can’t double-earn coins along the LumiRing that you have already earned that week.

    Can I leave a Quest if I don’t enjoy it?

    Yes. If you’re not enjoying a Quest, visit the Quests tab and tap on your current Quest. Them, select Leave Quest. You’ll keep any coins and stars you’ve earned so far. If you do the Quest again, you'll start over from Week 1. 

    Please note that if you leave a Quest and start a new Quest in the same week, you can’t double earn coins along the LumiRing that you have already earned that week.

    Can I repeat a Quest?

    Yes! If you find a Quest you like, you can repeat it. Should you choose to repeat the Quest, you’ll start from Week 1.

    Please note that if you leave a Quest and start a new Quest in the same week, you can’t double earn coins along the LumiRing that you have already earned that week.

    What is the Lower the Pressure Quest and how do I join?

    Lower the Pressure is a Quest designed for people with hypertension to track their blood pressure and take other personalised actions to manage their health. You’re eligible to join the Quest if you tell us you’ve been diagnosed with high blood pressure when you first set up your profile or in response to a health reminder. You can update your personal health details by going to the Awards tab and tapping on the Profile icon.

Points, Coins and Rewards

    How do HPB eVouchers work? What HPB eVouchers are available?

    HPB eVouchers are electronic vouchers issued in Singapore currency, available in denominations of $5 and $10. HPB eVouchers are non-transferrable, and can’t be exchanged wholly or partly for cash, coins, points and/or any other rewards.

    You can use your unexpired HPB eVouchers at participating merchants across Singapore. 

    Visit LumiHealth.sg to see all participating merchants

    You can only use an HPB eVoucher once in single transaction. Any unused amount from the eVoucher will be forfeited. 

    For larger purchases, you can use multiple eVouchers in a single transaction. 

    Screenshots of HPB eVouchers will not be accepted. 

    Do not activate your eVoucher until you are in front of the cashier. Once the eVoucher is activated at the merchant, you'll have 120 seconds to have it scanned.

    For full details pertaining to the use and redemption of HPB eVouchers, read the HPB Loyalty Programme Terms of Use.

    What happens when there's a successful redemption?

    When you successfully redeem your coins for HPB eVouchers, the HPB eVoucher will be available for you to use in the Active section of your wallet. You have 90 days to spend the HPB eVoucher before it expires. 

    Do not activate your HPB eVoucher until you are in front of a cashier and ready to spend it. Once activated, you’ll have 120 seconds to have it scanned.

    Can I exchange my HPB eVouchers for cash?

    No, HPB eVouchers cannot be exchanged for cash.

    Where can I see the terms and conditions for HPB eVouchers?

    For full details pertaining to the use and redemption of HPB eVouchers, read the LumiHealth Terms of Use.

    How do I exchange HPB eVouchers for printed mall vouchers?

    HPB eVouchers can be accepted at participating merchant outlets and shopping malls. To exchange HPB eVouchers for printed mall vouchers in denominations of $5 and $10, please approach the respective malls’ Customer Service Counters or Concierge. For a list of participating merchant outlets and shopping malls, please refer to lumihealth.sg/merchants.

    Mall vouchers can only be redeemed using HPB eVouchers in $5 and $10 denominations. Using cash to make up the difference may be allowed, subject to the Terms & Conditions of the respective malls.
     

    What happens to my coins and HPB eVouchers if I withdraw from the LumiHealth app?

    You will need to redeem your coins and/or use your HPB eVouchers at the participating merchants before they expire or before you withdraw, whichever comes first. You won’t be able to do this after you withdraw. 

Settings & Privacy

    Why is Apple asking me to share my LumiHealth data?

    If you choose to share your LumiHealth data with Apple, it helps Apple design more customised experiences for you and improve on the LumiHealth app.

    If you choose to share your Programme data with Apple, any direct identifiers (such as your name, email or registered address, SingPass ID, or full date of birth,) will be removed and replaced with a random, unique code before such data is shared with Apple (we call this “coded Programme data”). Your coded Programme data will never be combined with any other data that Apple may have about you and will never be used to re-identify you. Sharing your coded Programme data with Apple is voluntary and not required to participate.

    However, even if you do not opt-in to share your Programme data, certain App Engagement and Usage Data will still be collected as described in the Programme Participation Agreement.
     

    What data is being collected? How is it being kept secure?

    LumiHealth collects various categories of data for the app to function and to improve the Programme. For example, your Apple ID and your Singpass ID are collected to verify your identity.

    To create a more personalised programme and experience, you'll be asked to share additional data and information. This will include information you will provide directly in LumiHealth app (e.g., responses to surveys, goals you set, rewards redeemed) and data shared from your Apple Watch and/or iPhone (e.g., heart rate, calories, workouts).

    All of your Programme data is encrypted on your device, in transit, and on our servers, where it will be stored in a highly secured environment.

    You can read more about the categories of Programme data collected in your Programme Participation Agreement. To review data you have agreed to share, go to the Quests tab in the LumiHealth app, and tap on the Profile icon.

    Is my data in the app identifiable? Who is my data shared with?

    We take your privacy seriously and have put in place privacy and security measures to protect your data.

    Evidation Health, the programme operations partner, will receive the data. Direct identifiers, such as your name and email address, will be removed and a code that is random and unique to you will be connected to your data (we call this "coded Programme Data"). This coded Programme Data will be shared with Health Promotion Board (HPB). 

    Apple will only have access to LumiHealth App Engagement and Usage Data, as described in the Programme Participation Agreement, unless you separately opt-in to share your coded Programme Data with Apple. If you choose to share coded Programme Data with Apple, Apple may use it to help design more personalised experiences and actions that are more tailored for you. Sharing your coded Programme Data with Apple is voluntary and not required to participate.

    Both HPB and Apple may also share your data and coded data with third parties that provide services for the LumiHealth programme. 

    If you contact LumiHealth Support because you are experiencing a technical issue related to your Apple Watch or iPhone, LumiHealth Support may ask you if you want to be transferred to AppleCare for additional support. If you consent, you will be transferred to help address your technical question(s) and Apple may have access to certain information that directly identifies you. Information received by AppleCare is stored separately from your other data received by Apple as part of the LumiHealth programme.

    You can find more details about the use and sharing of your data in the Privacy Policy and Programme Participation Agreement.

    How can I stop sharing my data with Apple?

    To stop sharing coded Programme data with Apple that you opted into providing, go to Privacy and permissions in your LumiHealth Profile, and toggle off Share data with Apple.

    If you choose to stop sharing your data with Apple, new coded Programme Data will stop being shared. Please refer to your Programme Participation Agreement for the specific time frame for stoppage of Programme Data collection. Any data already collected will continue to be stored and used as described in your Programme Participation Agreement under which the data was collected. 

    After you stop sharing your data with Apple, your individual programme data will not be accessible by Apple. However, as described above and in the Programme Participation Agreement, Apple will still collect LumiHealth App Engagement and Usage data and your data will still be shared with LumiHealth and the programme operations partner, Evidation Health.

    See also 'What data is being collected? How is it being kept secure?' and ‘Is my data in the app identifiable? Who is my data shared with?’
     

    How do I withdraw from LumiHealth and deactivate my account?

    If you’d like to withdraw from LumiHealth, go to ‘Programme’ in your LumiHealth Profile, and tap ‘Withdraw from LumiHealth’. Please refer to your Programme Participation Agreement for the specific time frame for stoppage of programme data collection. Any data already collected will continue to be stored and used as described in your Programme Participation Agreement under which the data was collected.

    If you withdraw, you will forfeit any rewards you may have earned. So be sure to redeem any coins and use any HPB eVouchers (if applicable) before you withdraw.

    What happens when I withdraw from LumiHealth? Can I join again?

    When you withdraw from LumiHealth your profile will be deleted, and you will forfeit any rewards you may have earned. So be sure to redeem any coins and use any HPB eVouchers (if applicable) before you withdraw. 

    After you withdraw, LumiHealth will stop collecting all new data. Please refer to the Programme Participation Agreement for the specific time frame for stoppage of
    Programme Data collection. Any data already collected will continue to be stored and used in accordance with and as described in the Programme Participation Agreement.

    If you withdraw from LumiHealth, you cannot sign up for it again unless otherwise determined by HPB in its sole discretion.
     

End of Programme

    What happens if I withdraw from LumiHealth?

    If you withdraw from LumiHealth, your profile will be deleted and you will forfeit any rewards you may have earned. So be sure to redeem any coins and use any HPB eVouchers (if applicable) before you withdraw.

    After you withdraw, LumiHealth will stop collecting all new data. Please refer to your Programme Participation Agreement for the specific time frame for stoppage of Programme Data collection. Any data already collected will continue to be stored and used as described in your Programme Participation Agreement under which the data was collected.

    If you withdraw from LumiHealth, you cannot sign up for it again unless otherwise determined by HPB in its sole discretion.

    Any plans for those who have withdrawn and would like to sign up again?

    If you withdraw from LumiHealth, you cannot sign up for it again unless otherwise determined by HPB in its sole discretion.